Woonsocket making real progress on homelessness

For Insider Opinion
Margaux Morisseau

Woonsocket has made measurable progress in addressing homelessness over the last two years, but the work is far from over. The city has reduced unsheltered homelessness significantly, strengthened coordination among service providers, and built a more responsive system to support residents in crisis. At the same time, the numbers remain fluid, the needs are increasingly complex, and Woonsocket is entering a period of uncertainty as winter shelter beds close and long-term housing options remain limited.

The most important thing to understand about homelessness in Woonsocket is that these numbers change every day. Outreach staff, shelter providers, city departments, and public safety teams are constantly working with individuals as they move in and out of shelter, temporary housing, encampments, treatment, and sometimes back again. This is not a static issue. It shifts daily, and our response must shift with it.

When Woonsocket began this work in earnest in 2024, more than 120 people were living outside in at least 19 encampments across the city. As of April 15, 2026, that number had dropped to 19 individuals living outside in 7 encampments, totaling 22 tents citywide. That represents an 84 percent decrease in unsheltered homelessness and the closure of 13 encampments. This progress is real, and it reflects years of sustained effort, relationship building, and coordinated action.

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That progress did not happen by accident.

Woonsocket’s current response is the result of several years of focused work, much of which began with the Community Partnership Task Force. In September 2024, that group released the city’s Housing and Homelessness Report and Action Plan, establishing a roadmap for how Woonsocket could more effectively address housing instability, homelessness, shelter access, and long-term system gaps. Since then, more than half of the action items outlined in that plan have already been accomplished. That is significant progress in a relatively short amount of time and a testament to what can happen when a city commits to coordinated action.

The work has centered on a simple but critical understanding: solving homelessness takes a village.

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There is no single department, agency, nonprofit, or shelter that can solve homelessness alone. The individuals experiencing homelessness in Woonsocket often need highly individualized support, and those needs vary widely. Some need shelter immediately. Some need mental health services. Some need substance use treatment. Some need help replacing identification documents, securing benefits, finding employment, or navigating the housing system. Some need all of the above.

What Woonsocket does exceptionally well is work together.

The city’s progress is the direct result of strong collaboration between city administration, the Woonsocket Police Department, outreach workers, shelter operators, housing providers, behavioral health partners, and other service organizations. Encampment outreach is conducted jointly by the City’s Human Services Department, Woonsocket Police, and Community Care Alliance outreach staff. When encampments are closed, individuals are offered shelter beds and connections to services. There is a process in place that prioritizes notice, engagement, and outreach before enforcement actions are taken. 

This coordination has been one of Woonsocket’s greatest strengths. It has reduced duplication, improved communication, and allowed service providers to respond more quickly and more effectively. It has also helped the city move from reactive crisis management toward a more strategic, case-managed approach.

But even with this progress, major challenges remain.

Tomorrow, Woonsocket will lose 62 winter shelter beds as seasonal shelter programs close for the year. That creates immediate risk for people who have nowhere else to go. As of April 29, 21 individuals still in winter shelter do not have a housing placement or shelter option for May 1. Without intervention, many of these individuals are at serious risk of returning to encampments. Some who have already left the shelter may have returned to encampments.

That is the uncertainty Woonsocket now faces.

The city and its partners have made real progress, but there are not enough tools in the toolbox to meet the need once winter shelter closes. Outreach can connect people to services. Case managers can work with individuals to identify realistic next steps. Service providers can coordinate daily to prevent people from falling through the cracks. But there is a limit to what coordination alone can accomplish when there are not enough permanent shelter beds, not enough deeply affordable housing units, and not enough supportive housing options for people with complex needs. Additionally, we need all cities and towns to help with housing and homelessness work, so it does not remain an unfair burden for core cities to carry. 

All cities and towns need more permanent solutions.

We need year-round shelter capacity that is not dependent on seasonal emergency beds. We need more permanent supportive housing for residents who need long-term stabilization and wraparound services. We need more deeply affordable housing for extremely low-income households. We need more tools to prevent homelessness before it begins, including eviction prevention, rental assistance, and earlier intervention for households at risk of losing housing.

Prevention remains one of the most important strategies available. The best way to reduce homelessness is to stop people from entering the homelessness system in the first place. That means helping people stay housed, intervening earlier, and expanding access to employment, job training, and income supports. Once someone becomes homeless, the system becomes significantly more difficult and expensive to navigate, for the individual and for the city.

Woonsocket has proven that progress is possible. The reduction in encampments and unsheltered homelessness is evidence of that. But the remaining challenges are more complex, more resource-intensive, and harder to solve without deeper investment.

Encampments may be smaller in number, but the needs of those still living outside are often greater. Many individuals remaining unsheltered are facing significant mental health and substance use challenges, and those issues require sustained engagement, treatment access, and long-term support. At the same time, the city continues to manage the public health and environmental impacts of encampments, including debris cleanup and needle retrieval, which remain ongoing concerns. 

The work is not finished. But Woonsocket has built a foundation that many communities are still struggling to create: a coordinated system, a shared plan, and a willingness to work together.

That matters.

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Woonsocket has shown that when a city brings the right people to the table, commits to shared accountability, and focuses on practical solutions, progress is possible. But sustaining that progress will require continued partnership, stronger regional support, and investment in the permanent housing and shelter infrastructure that this moment demands.

The city has done the hard work of building the system. Now it needs the tools to finish the job.

Margaux Morisseau

Margaux Morisseau

Margaux Morisseau is the director of human services for the city of Woonsocket. She has been tasked with the mission of addressing homelessness and its many complexities there.